L-Squared Integration, L.L.C.

Select from the following: Leadership Development, Management Development Supervisory Development, Customer Loyalty Sales Development, Time Management Leadership Development  A leader combines the vision and curiosity of a dreamer with the practical engineering of a builder. A leader is goal directed, looking forward with anticipation toward the attainment of goals. Goals give meaning and purpose to life and serve as a continuous source of motivation in the pursuit of all activities. The capacity for leadership exists in everyone, but most people never take the time to develop it. Leadership is determination, courage, confidence and the ability to view a situation and respond to it. Positive Leadership assumes that goals can be accomplished, the job can be done, the problem can be solved and obstacles can be overcome. Leaders create their own future because they have faith in themselves. Key Areas: You Possess the Ability to Lead Preparation for Leadership A Product of the Past Formal Leadership Goal Setting for Success Building Success Attitudes and Habits Developing Your Personal Goals Program Turning Solutions into Action Understanding and Affirming Your Self Managing Your Time Communications and Human Relations Decision Making and Problem Solving Motivation Continuing Your Leadership Growth  back to top

Management Development Management over the last quarter century has taken on many new and complex dimensions, and this trend is likely to continue. Advancing technology has created new and exciting possibilities in every organization. Progress creates challenge, and the challenge facing management today is: developing an organization that can meet tomorrow's goals while continuing to meet the daily challenges of today. To balance these organizational demands, managers need a systematic approach to their jobs. They need Management Development. Management Development involves the what and how of training and understanding the why of a situation. The result is managers who are working because they want to and because they understand why and how they are essential to the organization's goals. These managers know that the goals can be achieved, obstacles can be overcome and problems can be solved. This program makes Management Development not only possible, but eminently profitable. Individually, each manager reflects the behavior and attitude of a goal-directed manager. Collectively they form a powerful force that literally assures the achievement of corporate goals. Key Areas: The Manager as a Leader Goal Setting for Success Your Action Plan Confidence Work Environment and Motivation Decision Making Management Communications and Human Relations Managing Your Time Use Developing Subordinates Through Goal Setting Dealing with Negative Behavior Back to Top

Supervisory Development In today's business, the supervisor is the "main link" between the company's goals and the people who must accomplish those goals. Because of the functions of supervisors and the major role they play, it is obvious that good supervisors are the key to the success of any organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and a function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor. The Supervision process is a structured, open-ended, pragmatic approach to developing supervisors. It is not a teaching program, but a developing program designed to engage supervisors in a process that results in personal and professional growth. The development of more effective supervisors has a direct correlation to an increase in the productivity and profits of a company. Key Areas: The Successful Supervisor Goal Setting Your Action Plan You and Your Self Confidence: The Critical Ingredient Leading for Results Managing and Controlling Your Use of Time Motivation Communications Upward Communications Performance Appraisal Discipline: Word and Concept Developing Subordinates Decision Making and Problem Solving Back to Top

Customer Loyalty During this new decade of service-oriented industry, a mastery of Customer Service can mean the difference between success and failure. The corporate trend of raising Customer Service is an art form, treating service as a product that needs to be learned inside and out, and marketing service to customers as vigorously as if it were a direct revenue producer. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectations, they take their business elsewhere. What's more, they usually relate their bad experiences to as many as ten other people. On the other hand, the rewards for exceeding customer expectations are plentiful. That's good news for businesses who strive to offer the ultimate in Customer Service. The question then becomes not whether to improve your company's service standard, but how. Excellence in Customer Service pays off on the bottom line by dramatically influencing customer behavior through a dynamic, results-oriented process. Key Areas: What Does the Customer Really Want What Does Customer Service Really Mean Your Role in the Company's Success Understanding Human Behavior The Power of Goal Setting Art of Satisfying Customers Being a Team Player Cultivating Customer Loyalty Effective Communications The Art of Listening Handling Complaints and Mastering Difficult Situations Developing a Positive Company Image Estimating Your Quality of Service Becoming an Excellent Service Provider Back to Top

Sales Development Business in recent years has taken on many new and complex dimensions, and this trend is likely to continue. The field of sales has also seen some dramatic and far-reaching changes. Today's salesperson, as well as today's buyer, is better educated, more informed and has more options than ever before. These changes have created new, exciting and challenging possibilities in every organization. Sales Development is significantly different from sales training. In training, knowledge is transferred from one person to another. Development occurs only when knowledge is internalized, creating a behavioral change that leads to the expression of positive, results-oriented skills. Today's business is sales-driven and today's salesperson is a key link to success in business. One element that distinguishes profitable companies from non-profitable companies is their ability to better develop their salespeople. The result is salespeople who sell because they want to excel, and succeed because they understand why and how to utilize their knowledge. The Sales Development process not only makes sales development possible, but eminently profitable. Key Areas: Success in Sales The Buying/Selling Process Your Personal and Professional Growth Prospecting Fundamentals Planning Your Success Part I Prospecting: Advanced Techniques Communication Skills Getting Appointments Planning Your Success Part II The Introduction Gaining Favorable Attention Discovering Wants and Needs Building the Case for Action Presenting Benefits and Consequences Getting Commitment and Follow Up Overcoming Obstacles for Continued Success in Sales Back to Top

Time Management There have been as many books and articles written about time management as almost any other subject in the personal and professional development field. Based on our experience however, we have found that time management is not a time management issue! Almost everyone knows that you should complete your most urgent, important and critical tasks every day. Almost everyone knows that planning your day makes more sense than letting others do it for you. Everyone knows, but very few do…Why? In our rapidly changing, time-conscious world, we are forced to get more done…with fewer people…in less time. The quantity of time will not change. There are always sixty seconds in a minute, sixty minutes in an hour and twenty-four hours in a day. Therefore, what needs to change is our perception of time and the choices we make about how to best invest our time. The Process As a result of this Time Strategies process you will be able to determine that each remaining day of your life will be invested in those activities which will return the personal and professional rewards you desire. This process will help you overcome procrastination, help you effectively prioritize and help you invest your time wisely. The Results are Measurable: · Reduction of Stress · Ability to Accomplish More in Less Time · Increased Productivity · Enhanced Personal Balance · Reduced Procrastination Levels · Accelerated Goal Accomplishment Back to Top